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Frequently Asked Questions

Yes, you can track your order. Simply visit our website BisonPackaging.com or call 1-877-746-2696, and one of our representatives will assist you with the tracking process.

Yes, you can. However, there is a time limit for this procedure. If you have ordered your personalized boxes, you may modify them within 2 or 3 days. However, we recommend that you coordinate with our specialist before placing your final order.

Certainly! You can share your envisioned idea with us, and we will work on bringing it to life exactly as you intend. Your input will be invaluable, and we would absolutely love to collaborate with you on it!

E-commerce packaging should be durable, lightweight, and easy to open, ensuring it can withstand the demands of transportation while protecting the product inside. Additionally, well-designed e-commerce packaging can incorporate branding and marketing messages to enhance the overall customer experience.

Yes, we have a library of different customizable box templates. You are free to choose from them, or alternatively, you can place a custom order. You’ll have access to various box types and designs, and you can even create your own design. Feel free to select from our options!

Before the delivery of your goods, our customer representatives will keep you informed regularly. You are welcome to inquire at any time to track your order. Once your order is complete, your shipment will be delivered to your specified shipping address.

 

Yes, we do. It’s nearly impossible to showcase all possible customizations on a single website. We have many more ideas available. All you need to do is discuss your needs with us. We are always coming up with new concepts, and we approach each project individually, designing boxes according to its specific requirements.

The world is evolving rapidly, and the way we conduct transactions has shifted significantly with the rise of online dealings. To keep up with current trends and ensure our clients’ convenience, we accept a wide range of payment methods. You can pay for your orders using MasterCard, PayPal, UnionPay, Visa, and various other payment channels.

Yes, they certainly can. All you need to do is call us and request the same representative who handled your previous order. Additionally, be prepared to provide the identical credentials from your prior purchase if needed.

 

Yes, we do! You can speak directly with our graphic designers about your designs and vice versa. If you’d like to see your created products, we can provide you with 2D and 3D mockups of your customized boxes.

Absolutely! We offer a wide range of box styles, including tuck-end, two-piece, rigid, mailer, and many other customized forms. You can explore these options on our website to find the perfect custom box for your needs.

You can choose to have your boxes printed on either side. We offer customized processes for this option. Just share your idea with us, and we’ll follow the design to bring it to life. So, sit back and relax while we handle the rest for you.

There are no hidden charges for die and plate cutting expenses with us. While other businesses might have such fees, we aim to ensure our new customers have a smooth and transparent experience from the start.

 

Our services are available worldwide, not limited to just one area. We provide shipping and support throughout the USA, UK, Canada, and Australia.

Once you place your order, we begin manufacturing immediately. The standard shipping process takes about 8 to 10 days. If you require expedited delivery, our team can ensure your shipment arrives within 6 to 8 days. Please note that urgent delivery may incur additional costs compared to regular shipping.

Bison Packaging collaborates with a team of skilled professionals to address your custom packaging needs. As a dedicated packaging provider, we are committed to offering support across all business types, ensuring you receive the best solutions for your requirements.

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